Multiple agents handle one WhatsApp number with assignments, notes, mentions.
The inbox is where every WhatsApp conversation lands. Multiple agents see + work the same number concurrently — no phone juggling, no double-replies.
What you can do
- Filter by status (Open / Resolved / Snoozed)
- Assign a conversation to a specific agent (auto-routing also available)
- Internal notes: type a note that only your team sees, optionally @mention a teammate
- Snooze with a reminder for a specific time
- Bulk-select to close / assign / tag many at once
- Take over from the bot: every chat starts on automation and any reply hands off to human
Permissions
Agents see only conversations assigned to them. Managers + admins see everything in the workspace.