The full list of what the AI does in your inbox.
- Smart compose — Tab-to-accept ghost-text in the composer
- On-demand translation — Translate button on non-English messages
- Conversation summary — when an agent reopens a long thread, AI summary at the top
- Auto-tag on resolve — classifier picks a topic ("warranty claim", "pricing", "complaint")
- Sentiment alerts — angry messages flagged to the manager in real-time
- Weekly digest — every Monday, AI-written summary of the week's wins / losses / suggested actions
- Coach (in training mode) — grades each trainee reply
Every feature can be toggled per workspace. AI usage requires either BYOK or Platform AI to be active.