Triggers

Trigger types

• Keyword — case-insensitive match, anywhere in the message
• Regex — full regex; useful for codes, IDs, structured input
• Button — reply triggered by a specific interactive button payload
• Webhook — external event fires the flow via API
• Schedule — cron-style ("every Monday 09:00")
• Lifecycle change — fires when a contact moves to a stage
• Tag added — fires when a specific tag is added

Each flow has one trigger; combine multiple flows with priorities for branching.