WhatsApp Flows (native Meta forms)

WhatsApp Flows are Meta's native form spec. The customer never leaves WhatsApp — completion rates are 3-5× higher than web forms for the same fields.

How to build one

1. Sidebar → Automate → Flows → New flow.
2. Drag in screens: text input, dropdown, radio, date picker, image upload.
3. Add branching (conditional next-screen).
4. Submit for Meta approval (24-48h).
5. Reference the approved flow id in any "Send WhatsApp Flow" node.

Receiving submissions

Flow responses arrive as a special message type. The fields are saved to the contact's variables and emitted as a webhook event.