Auto-rank contacts by behaviour so agents call the warmest first.
Settings → Lead Scoring → Add rule. Each rule has:
- Event: message-received, message-sent, link-clicked, deal-stage, lifecycle-stage, tag-added, session-resolved
- Points: positive or negative integer
- Cap per contact: optional max so the rule can't push a contact's score infinitely high
When the event fires, the contact's score field changes. Sort the contact list by score descending — your warmest leads are on top.
Common starter rules:
- Reply within 1h → +10
- Link clicked → +5
- Session resolved successfully → +3
- Marked as not-interested → −20