One platform for every customer conversation — and everything around it. Every feature below is included in every workspace.
Omnichannel inbox
Every channel, one thread — with real read receipts.
WhatsApp, Instagram, Messenger, email, web chat and WhatsApp Web — one shared inbox, one timeline per customer. Outbound messages show sent, delivered and read ticks, live.
Message read receipts — ✓ sent, ✓✓ delivered, ✓✓ read on every outbound
Typing indicators & agent-collision detection ("Omar is replying…")
Team notes with @mentions, snippets & canned replies
Voice notes, media, documents — recorded and played in-thread
Full-conversation auto-translate (Arabic ⇄ English and 100+ languages)
Custom customer panel — your fields, auto-filled by AI photo reading
Contact timeline: every chat, call, order and note in one history
WhatsAppInstagramEmailCall
Salam! Do you have this in size 42?
Yes — in stock! Want me to reserve it?12:04
Sara is typing…
📝 @Omar customer prefers pickup after 6pm
Eid offers — VIP segmentSENT
Sent 4,812Delivered 98.2%Read 71%Replies 312
Top failure reason: number no longer on WhatsApp (61)
⏱ Resumes safely after any interruption — no double-sends
Broadcasts & campaigns
Broadcasts with real analysis, not just a send button.
Send approved templates to segments — then actually learn something: delivery and read rates, replies, failure reasons, all per campaign. Long sends survive restarts with zero double-sends.
Broadcast analysis — delivery bar, read rate, replies, top failure reason
Segments & lead scoring pick exactly who hears from you
Durable sending: pause, resume, crash-safe, never double-delivers
Scheduling, drip journeys & AI outreach campaigns
Zero markup on WhatsApp fees — Meta rates passed through at cost
QR codes & short links to grow your audience
Calls in the inbox
The phone call is a channel too.
Connect your 3CX line or take WhatsApp calls in the browser. Who's calling pops up with their whole history; what happened drops back into the timeline.
Incoming-call popup with customer context
WhatsApp voice calls answered in the browser
Call scripts — guided talk tracks for the team
Missed-call auto text-back (with per-caller cooldown)
Recordings & notes saved to the contact timeline
SIP extensions per agent, wallboard visibility
KKhalid RahmanIncoming call · repeat customer · 3 open orders
AnswerDecline
📞 Call · 4:12 · “wants Saturday fitting” dropped into the customer’s timeline
Missed you! How can we help? · auto text-back
⚡ Customer says “hi”
🤖 AI agent · reads intent
🛍 Send menu
🙋 Handoff
📸 photo → fields
Automation studio
Draw the flow. It runs on every channel.
A visual builder with triggers, conditions, AI agents and actions — no code. Photo OCR reads what customers send and fills your fields before anyone types.
Drag-and-drop flow builder with versioning & drop-off analytics
AI agent node — your prompt, your model, human handoff built in
Photo reading: a tyre photo becomes size, brand and a quote
Per-channel automations: WhatsApp, IG, Messenger, email, web chat
Business hours, greetings, keywords, wait-for-reply, A/B paths
Template marketplace — start from proven flows
AI copilot
AI that drafts, summarises and triages — in your tone.
Suggested replies, one-line thread summaries, intent tagging, sentiment alerts and auto-translation. Bring your own AI key for free, or use prepaid credits.
Suggested replies learned from your own conversations
Thread summaries & handover context in one line
Intent triage & sentiment alerts to catch angry threads early
Weekly AI digest of your whole operation to the owner
AI knowledge from your files and data tables
BYOK (OpenAI, Claude, Gemini, Azure…) free — or metered credits
SUGGESTED REPLY
We can fit you in tomorrow at 5pm — shall I book it? 🚗Tap to send · in your tone
App-feel shop pages sent as links, carts that come back into the conversation, Apple Pay / card payments, live delivery tracking from the driver's phone, and pickup arrivals.
Shop pages with modifiers, stock and AI menu import (PDF → catalog)
Orders land in the inbox with the address pin; edits handled in-chat
Status updates back to the customer’s WhatsApp automatically
Stripe payments: cards, Apple Pay, Google Pay
Live courier tracking on a map, ETA included
"I’ve arrived" pickup flow with saved vehicles
iOS & Android apps
Native apps for the team — courier mode included.
Real apps, not a wrapped website: full inbox, swipe-to-advance orders, background delivery tracking, Arabic/RTL in 5 languages. Partners can ship client-branded apps.
Full inbox on the move — voice notes, canned replies, customer panel
Orders board with new-order buzz and swipe-to-advance
Courier mode: background live location, stops itself on delivery
Arabic + RTL throughout, adjustable text size
Push notifications with quick actions
Client-branded apps for partners (own name, icon, store listing)
Chats
SSara — on the way?
OOmar — 🎤 0:12
Fفاطمة — شكرا 🌟
Orders
#101 · AED 38
›SLIDE · READY
Courier mode: your phone IS the live tracker
First reply 48sResolved 94%CSAT 4.8★
platemodeldueA 12345PatrolSat
Data tables · webhooks · REST API · MCP for AI agents
Insights, CRM & platform
Run the business on the numbers underneath.
Analytics, wallboards and agent performance on top; CRM, data tables, web forms and a real API underneath — plus training mode, roles and audit logs to keep it all safe.
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