A real shared inbox for WhatsApp Business
Stop juggling phones. FlowsDesigner gives your team a single, collaborative inbox for every WhatsApp Business number — with assignments, internal notes, mentions, snooze, bulk actions, and per-agent CSAT.
What you get
- Multiple agents on one WhatsApp Business number, in parallel
- Assign conversations manually or by round-robin
- Private internal notes and @mentions
- Snooze with reminder, bulk close, schedule send
- Saved replies with variable substitution and search
- Full conversation history, searchable across all message bodies
- Per-conversation translation on demand for non-English messages
- Daily personal scorecard for each agent
Faster first reply
Agents see new conversations instantly with desktop notifications and live updates. First-response time drops within the first week.
Nothing slips
Every chat is tracked, assigned, and follows a clear status — Open, Snoozed, Resolved. Built-in SLA tracking surfaces stalled conversations before customers chase you.
New agents ramp faster
Saved replies, internal notes, and on-demand translation mean junior agents can handle complex chats from day one.
Common questions
Can multiple agents reply on the same WhatsApp number?+
Yes. FlowsDesigner uses Meta's WhatsApp Business Cloud API, which is designed for multi-agent access. Each agent has their own login, signature, and metrics.
Do agents need their own WhatsApp number?+
No. Your business uses one Cloud API number; agents share it. Every reply goes out from the same number the customer messaged.
Bring whatsapp shared inbox to your team
Sign up free, connect your WhatsApp Business number, and you're live in minutes.