A real shared inbox for WhatsApp Business
Stop juggling phones. FlowsDesigner gives your team a single, collaborative inbox for every WhatsApp Business number — with assignments, internal notes, mentions, snooze, bulk actions, and per-agent CSAT.
What you get
- Multiple agents on one WhatsApp Business number, in parallel
- Assign conversations manually or by round-robin
- Private internal notes and @mentions
- Snooze with reminder, bulk close, schedule send
- Saved replies with variable substitution and search
- Full conversation history, searchable across all message bodies
- Per-conversation translation on demand for non-English messages
- Daily personal scorecard for each agent
Faster first reply
Agents see new conversations instantly with desktop notifications and live updates. First-response time drops within the first week.
Nothing slips
Every chat is tracked, assigned, and follows a clear status — Open, Snoozed, Resolved. Built-in SLA tracking surfaces stalled conversations before customers chase you.
New agents ramp faster
Saved replies, internal notes, and on-demand translation mean junior agents can handle complex chats from day one.
Common questions
Can multiple agents reply on the same WhatsApp number?+
Yes. FlowsDesigner uses Meta's WhatsApp Business Cloud API, which is designed for multi-agent access. Each agent has their own login, signature, and metrics.
Do agents need their own WhatsApp number?+
No. Your business uses one Cloud API number; agents share it. Every reply goes out from the same number the customer messaged.