Agent Training Mode
Train agents like an airline trains pilots
Training Mode runs each new agent through realistic AI-simulated customer scenarios. An AI coach watches every reply, gives feedback in real time, and scores the session — so managers know who's ready for the floor.
What's inside
What you get
- Manager-configurable scenarios (sales, complaint, scheduling, technical)
- AI customer responds dynamically based on the agent's replies
- AI coach gives per-reply feedback and a final score
- Trainee inbox is isolated — no real customer can be messaged accidentally
- Score history feeds back to the manager so you see progress over weeks
No more on-the-job mistakes
Mistakes happen in training, not on real customer conversations. New agents go live with confidence.
Coaching at scale
You don't need a senior agent to sit with every trainee. The AI coach gives feedback 24/7.
Common questions
Can the manager customise the training scenarios?+
Yes. Managers can write their own customer prompts (e.g. "angry customer about delivery delay") and coach prompts ("prioritise empathy, never make promises about timing"). Templates are included for common industries.