Agent Training Mode
Train agents like an airline trains pilots
Training Mode runs each new agent through realistic AI-simulated customer scenarios. An AI coach watches every reply, gives feedback in real time, and scores the session — so managers know who's ready for the floor.
What's inside
What you get
- Manager-configurable scenarios (sales, complaint, scheduling, technical)
- AI customer responds dynamically based on the agent's replies
- AI coach gives per-reply feedback and a final score
- Trainee inbox is isolated — no real customer can be messaged accidentally
- Score history feeds back to the manager so you see progress over weeks
No more on-the-job mistakes
Mistakes happen in training, not on real customer conversations. New agents go live with confidence.
Coaching at scale
You don't need a senior agent to sit with every trainee. The AI coach gives feedback 24/7.
Common questions
Can the manager customise the training scenarios?+
Yes. Managers can write their own customer prompts (e.g. "angry customer about delivery delay") and coach prompts ("prioritise empathy, never make promises about timing"). Templates are included for common industries.
Bring agent training mode to your team
Sign up free, connect your WhatsApp Business number, and you're live in minutes.