Analytics & Reporting
See what's working without building a dashboard
Out-of-the-box analytics for every team: conversation volume, response time SLAs, CSAT per agent, conversion funnel, and the AI-generated weekly digest that summarises wins and recommends next steps.
What's inside
What you get
- Real-time ops view: active conversations, agents online, queue depth
- Per-agent CSAT, first-response time, resolution time
- Conversion funnel from enquiry → resolved → won
- Weekly AI digest with wins, losses, and 1-2 actions
- Custom report builder — pick metrics + filters, schedule email export
Managers know what's broken in 30 seconds
The real-time ops view + weekly digest replace the spreadsheets you used to build manually.
Bring analytics & reporting to your team
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